Warranty and Service

Atelièr Pryimak

This warranty and complaints policy governs the procedure for exercising rights arising from defective performance and the warranty conditions
for timepieces purchased from EVH Ateliér s.r.o., operating the watchmaking atelier Atelièr
Pryimak.

Warranty period

For timepieces containing an antique or historical movement, Atelièr Pryimak provides a warranty of
12 months from the date of receipt.
For timepieces of the Atelièr Pryimak brand fitted with a modern Swiss movement, we provide
an extended warranty of 24 months from the date of receipt.

What is covered by the warranty

The warranty covers defects caused by a manufacturing fault or material defect that affects
the functioning of the timepiece.
The warranty covers in particular:
● movement failures arising from normal use
● manufacturing defects in materials or construction
● technical faults affecting the correct running of the timepiece.

What is not covered by the warranty

The warranty does not cover in particular:

● normal wear resulting from use
● cosmetic changes (scratches, patina)
● wear to the strap, buckle, or other consumable parts
● damage caused by dropping or impact
● damage caused by contact with water or moisture
● damage caused by chemical substances
● damage caused by magnetic fields
● unauthorised interventions or repairs carried out by a third party.

Making a warranty claim

A warranty claim may be submitted by e-mail or in writing.
The customer should provide:
● the order number
● a description of the problem
● photographs or a video of the defect, where applicable.

Claims procedure

1. Contacting support
The customer contacts Atelièr Pryimak and describes the problem.
2. Dispatch of the timepiece
Once the claim is approved, the customer sends the timepiece to our service address.
3. Assessment of the timepiece
Upon receipt, we carry out a professional inspection and assessment of the timepiece's condition.
4. Resolution of the claim
The claim will be resolved within 30 days of receipt of the timepiece at the latest, unless otherwise agreed by the parties.

Repairs

A standard warranty repair typically takes approximately one month.
In some cases, particularly for more complex repairs or when a specific replacement part must be manufactured, the repair may take longer.
For vintage timepieces, the repair period may be extended owing to the availability of specific historical components.

Shipping costs

If the warranty claim is valid, Atelièr Pryimak covers the shipping costs associated with sending the timepiece to us and returning it
to the customer.
If the warranty claim is not valid, the customer bears the shipping costs.

Contact details

EVH Ateliér s.r.o.
Atelièr Pryimak
Mrštíkova 399/2a
460 07 Liberec
Czech Republic
telephone
+420 608 211 665
e-mail
contact@atelierpryimak.cz