Return:

A watch can only be returned if the watch is defective and cannot be repaired or replaced with another watch of the same or higher quality. In such a case, we will refund the full amount you paid for the watch. Returns must be made within 30 days of delivery and the watch must be in its original condition, without signs of use and in its original packaging.

Exchange:

If the watch you received matches the photo on the product page, but you still don't like it (this rule applies to STOCK watches, not to INDIVIDUAL PROJECTS), you have the option to exchange it for another watch. In this case, you must cover the costs of postal services and customs fees. The watch you receive as an exchange must be of equal or greater value than the original watch.

Return and exchange procedure:

1. Contacting Customer Support: Contact our customer support at the email address or phone number listed on our site and state the reason for the return or exchange.
2. Return/Exchange Approval: Our customer support will provide you with further instructions, including the address to send the watch back to us.
3. Shipping the watch: Pack the watch in its original packaging and attach all documents and accessories that came with the package. Make sure the watch is well protected for shipping.
4. Checking the goods: After receiving the watch, we will check its condition and functionality.
5. Refund or exchange: If all conditions are met, we will issue a refund or send a replacement watch as agreed.

Further information:

Exchanges and returns for custom-made watches (INDIVIDUAL PROJECTS): Exchanges or returns of custom-made watches are not possible unless the goods are malfunctioning or damaged.
Shipping and Customs Responsibility: The customer is responsible for shipping costs and any customs fees associated with returning or exchanging the watch.
We hope you will be satisfied with our watches, and we look forward to your satisfaction with your purchase, the Ateliér Pryimak team.

Warranty period:

The watch is covered by a warranty for 6 months from the date of purchase. During this period, you can claim the watch in case of a manufacturing defect or if the watch stops working during normal use.

What is covered by the warranty:

Manufacturing defects that affect the functionality of the watch.
Watch mechanism malfunctions caused by normal use.
Defects that become apparent during the warranty period and are not caused by normal wear and tear or improper use.

What is not covered by the warranty:

Normal wear and tear on the watch due to everyday use (e.g. scratches, strap wear).
Damage caused by misuse, unauthorized tampering or modification of the watch.
Damage caused by lack of care (for example, water ingress if the watch is not marked as waterproof, or damage caused by a fall, impact, sudden changes in temperature or exposure to chemicals)

Procedure for making a complaint:

1. Contacting Customer Support: Contact our customer support with a description of the problem and your order number.
2. Send the watch: After the claim is approved by customer support, send the watch back to our address. The watch should be sent in the original packaging, if possible, and should be well protected for transport.
3. Inspection and Assessment: Upon receipt of the watch, we will inspect and assess it. If a manufacturing defect or other problem covered by the warranty is found, we will repair or replace the watch with a new one.
4. Claim resolution time: The assessment process may take up to 30 days from receipt of the watch.
5. Repair time: A warranty repair usually takes up to one month. In some cases, especially for more complex repairs that require the manufacture of a new part or finding a specific replacement part, the repair may take longer, up to 3-4 months.

Claim costs:

If the claim proves to be justified (i.e. a manufacturing defect or a malfunction covered by the warranty is detected), we will cover the shipping costs associated with sending the watch to us and back to you.
If the complaint is not justified (i.e. the problem is not covered by the warranty), the watch will be returned to you at your expense.

Other important information:

Please keep the warranty card for the entire warranty period.
How to contact our customer support:

Email: atelierpryimak@gmail.com.
Phone: +420 608 211 665.

Address for sending complaints:

Igor Pryimak,
Mrstikova 399/2a,
460 07 Liberec,
Czech Republic.

We are here to help you with any questions regarding your claim and ensure your satisfaction with our watches, the Ateliér Pryimak team.

CONGRATULATIONS!

You are now the proud owner of a unique watch made in the Pryimak Studio with a historic movement.

• Before wearing, the watch must be left at normal room temperature for approximately 4-5 hours.
• To ensure proper functioning of the watch, we recommend that antique mechanical watch movements be fully wound once a day (at approximately the same time each day), then ideally two or three turns in the evening. Overnight, when you are not wearing the watch, we recommend placing it in a horizontal position with the face facing up.

IMPORTANT:

• When setting the time, turn the hands clockwise only! Turning them counterclockwise may damage the movement.
• Do not over-tighten the watch, the winding pin may break.
• Protect your watch from magnetic fields, the effects of moisture and water (unless marked as waterproof), falls, impacts, shocks, sudden changes in temperature and chemical influences.
• On some of our 'Nail-Set' watches the user must use their fingernail to set the time. In this case DO NOT PULL OUT the crown to set the time, instead press the small button and then turn the crown to set the time, ALWAYS CLOCKWISE

These general terms and conditions (“Terms”) of EVH Gallery sro, with its registered office at Tatranská 860/7, Liberec III-Jeřáb, 460 07 Liberec, Company ID: 19383789, entered in the Commercial Register under file number C 50591/KSUL of the Regional Court in Ústí nad Labem (“We” or “Seller”) regulate, in accordance with the provisions of Section 1751, paragraph 1 of Act No. 89/2012 Coll., the Civil Code, as amended (“Civil Code”), the mutual rights and obligations of You, as buyers, and Us, as sellers, arising in connection with or on the basis of the purchase contract (“Contract”) concluded through the E-shop on the website www.atelierpryimak.cz
Operating contact hours: Mon-Fri: (9:00-20:00)
If this is a purchase for an entrepreneur/purchase with a business registration number, then the provisions of these terms and conditions do not apply to you, but the provisions of the valid COMMERCIAL CODE fully apply.
All information about the processing of your personal data is contained in the Personal Data Processing Policy.
The provisions of these Terms and Conditions are an integral part of the Contract. The Contract and the Terms and Conditions are drawn up in the Czech language. We may unilaterally change or supplement the text of the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the Terms and Conditions.
As you are sure to know, we communicate primarily remotely. Therefore, our Contract also applies to the use of means of remote communication that allow us to reach an agreement without the simultaneous physical presence of Us and You, and the Contract is thus concluded remotely in the E-shop environment, via the website interface ("E-shop web interface").
If any part of the Terms and Conditions contradicts what we have jointly agreed upon as part of your purchase process on Our E-shop, this specific agreement will take precedence over the Terms and Conditions.
I. Some definitions

1. Price is the financial amount you will pay for the Goods;
2. The shipping price is the financial amount you will pay for the delivery of the Goods, including the price for its packaging;
3. The total price is the sum of the Price and the Shipping Price;
4. VAT is a value added tax according to applicable legal regulations;
5. Invoice is a tax document issued in accordance with the Value Added Tax Act for the Total Price;
6. The Order is your irrevocable proposal to conclude a Contract for the purchase of Goods with Us;
7. A user account is an account established on the basis of the data provided by you, which allows for the storage of the entered data and the history of ordered Goods and concluded Contracts;
8. You are the person shopping on Our E-shop, referred to by law as the buyer;
9. Goods are everything you can buy in the E-shop.

II. General provisions and instructions

1. The purchase of Goods is only possible via the E-shop web interface.
2. When purchasing Goods, it is Your obligation to provide Us with all information correctly and truthfully. We will therefore consider the information You provided Us when ordering Goods to be correct and truthful.

III. Conclusion of the contract

1. A contract with Us can only be concluded in the Czech language.
2. The Contract is concluded remotely via the E-shop, and the costs of using remote communication means are borne by you. However, these costs do not differ in any way from the basic rate that you pay for using these means (i.e. in particular for internet access), so you do not have to expect any additional costs charged by Us beyond the Total Price. By submitting the Order, you agree that we use remote communication means.
3. In order to conclude the Contract, you must create a draft Order in the E-shop. This draft must include the following information:
4. a) Information about the purchased Goods (in the E-shop, you mark the Goods you are interested in purchasing by clicking the "Add to Cart" button);
5. b) Information about the Price, Shipping Price, method of payment of the Total Price and the requested method of delivery of the Goods; this information will be entered as part of creating the Order proposal within the user environment of the E-shop, while information about the Price, Shipping Price and Total Price will be provided automatically based on the Goods you have selected and the method of delivery;
6. c) Your identification and contact details used to deliver the Goods, in particular your name, surname, delivery address, telephone number and e-mail address.
7. During the creation of the Order draft, you can change and check the data until it is created. After checking, by pressing the "Proceed to checkout" button, you confirm your familiarity with and agreement to these Terms and Conditions, then by pressing the "Pay" button, you will create the Order (otherwise it will not be possible to create the Order). After pressing the "Pay" button, all filled-in information will be sent directly to Us.
8. Immediately after receiving the Order, we will send the Buyer a confirmation of receipt of the Order to the email address that the Buyer provided when ordering. This will conclude the Contract between Us and You. The Terms and Conditions in effect on the date of the Order form an integral part of the Contract.
9. There may also be cases where we will not be able to confirm your Order. This is especially the case when the Goods are not available or when you order a larger number of Goods than is allowed by us. However, we will always provide you with information about the maximum number of Goods in advance within the E-shop and it should therefore not be surprising to you. If there is any reason why we cannot confirm the Order, we will contact you and send you an offer to conclude the Contract in an amended form compared to the Order. In such a case, the Contract is concluded when you confirm Our offer.
10. If an obviously incorrect Price is stated in the E-shop or in the Order proposal, we are not obliged to deliver the Goods to you at this Price, even if you have received confirmation of the Order and therefore the Contract has been concluded. In such a situation, we will contact you immediately and send you an offer to conclude a new Contract in an amended form compared to the Order. In such a case, the new Contract is concluded when you confirm Our offer. If you do not confirm Our offer within 3 days of its sending, we are entitled to withdraw from the concluded Contract. An obvious error in the Price is considered, for example, a situation where the Price does not correspond to the usual price at other sellers or a figure is missing or left out.
11. In the event that the Contract is concluded, you will be obligated to pay the Total Price.
12. If you have a User Account, you can place an Order through it. Even in this case, you are obliged to check the accuracy, truthfulness and completeness of the pre-filled data. However, the method of creating an Order is identical to that of a buyer without a User Account, but the advantage is that you do not need to fill in your identification data repeatedly.
13. In some cases, we allow you to use a discount on the purchase of Goods. To provide a discount, you must fill in the details of this discount in the pre-specified field within the Order proposal. If you do so, the Goods will be provided to you at a discount.

IV. User account

1. Based on your registration in the E-shop, you can access your User Account.
2. When registering a User Account, you are obliged to provide all entered data correctly and truthfully and to update it if it changes.
3. Access to the User Account is secured by a username and password. It is your obligation to maintain confidentiality regarding these access details and not to provide them to anyone. We are not responsible for any misuse of these details.
4. The user account is personal, and you are therefore not authorized to allow third parties to use it.
5. We may cancel your User Account, especially if you do not use it for more than 360 days or if you breach your obligations under the Agreement.
6. The user account may not be available continuously, especially with regard to the necessary maintenance of hardware and software equipment.

V. Price and payment terms, reservation of title

1. The price is always stated in the E-shop, in the Order proposal and of course in the Contract. In the event of a discrepancy between the Price stated for the Goods in the E-shop and the Price stated in the Order proposal, the Price stated in the Order proposal will apply, which will always be identical to the price in the Contract. The Order proposal also states the Price for shipping, or the conditions under which shipping is free.
2. The total price is listed including VAT and all fees stipulated by law.
3. We will request payment of the Total Price from you after the conclusion of the Contract and before the delivery of the Goods. You can pay the Total Price in the following ways:
4. a) By bank transfer to the seller's bank account number:

• For payments in CZK: 131-856410277/0100
• For payments in EUR: 131-857150227/0100, IBAN: CZ77 0100 0001 3108 5715 0227, BIC/SWIFT: KOMBCZPPXXX

We will send you payment information as part of the Order confirmation. In the case of payment by bank transfer, the Total Price is payable within 5 days.
b) By card online. In this case, payment is made via the Shoppay payment gateway, and the payment is subject to the terms and conditions of this payment gateway, which are available at: https://www.shopify.com/. In the case of payment by card online, the Total Price is due within 2 days.
The invoice will be physically attached to the Goods.

1. Ownership of the Goods shall only pass to You after You have paid the Total Price and taken delivery of the Goods. In the case of payment by bank transfer, the Total Price shall be paid by crediting it to Our account, in other cases it shall be paid at the time of payment.
2. Together with the purchase price, the buyer is obliged to pay the seller the costs associated with packaging and delivery of the goods in the agreed amount. Unless otherwise expressly stated below, the purchase price also includes the costs associated with delivery of the goods.
3. In the case of payment via a payment gateway, the buyer follows the instructions of the relevant electronic payment provider.
4. In the case of cashless payment, the buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the seller's bank account.
5. The seller does not require any advance payment or other similar payment from the buyer. Payment of the purchase price before the goods are shipped is not an advance payment.

VI. Delivery of goods, transfer of risk of damage to goods

1. The goods will be delivered to you in the manner of your choice, and you can choose from the following options:
2. a) Personal collection at Czech Post delivery points
3. b) Delivery via Czech Post transport companies
4. c) UPS - Home delivery
5. Goods can be delivered worldwide.
6. If no time for performance is agreed, the seller shall hand over the item to the buyer without undue delay after the conclusion of the contract, but no later than thirty days. The delivery time of the Goods always depends on its availability and on the chosen method of delivery and payment. The time stated in the E-shop is only indicative and may differ from the actual delivery time. In the case of personal collection at the establishment, we will always inform you about the possibility of collecting the Goods by e-mail.
7. After receiving the Goods from the carrier, it is your obligation to check the integrity of the packaging of the Goods and, in the event of any defects, immediately notify the carrier and Us. If there is a defect in the packaging that indicates unauthorized manipulation and entry into the shipment, it is not your obligation to receive the Goods from the carrier.
8. In the event that you breach your obligation to take over the Goods, except in cases pursuant to Article VI.4. of the Conditions, this does not result in a breach of Our obligation to deliver the Goods to You. At the same time, the fact that you do not take over the Goods does not constitute a withdrawal from the Contract between Us and You. However, in such a case, We shall have the right to withdraw from the Contract due to Your material breach of the Contract. If We decide to exercise this right, the withdrawal shall be effective on the day on which We deliver this withdrawal to You. Withdrawal from the Contract shall not affect the right to payment of the Price for Transport or the right to compensation for damage, if any.
9. If, for reasons arising on your part, the Goods are delivered repeatedly or in a manner other than that agreed in the Contract, you are obliged to reimburse Us for the costs associated with this repeated delivery. We will send you the payment details for paying these costs to your e-mail address specified in the Contract and they are due 14 days from the delivery of the e-mail.
10. The risk of damage to the Goods passes to you at the moment you take over the Goods. In the event that you do not take over the Goods, except in cases pursuant to Article VI.4 of the Conditions, the risk of damage to the Goods passes to you at the moment you had the opportunity to take over the Goods, but for reasons on your part did not take over. The transfer of the risk of damage to the Goods means that from that moment you bear all consequences associated with the loss, destruction, damage or any depreciation of the Goods.

If the Goods were not listed as in stock in the E-shop and an approximate availability time was indicated, we will always inform you in the event of an extraordinary production outage of the Goods, and we will always inform you of the new expected availability time or information that it will not be possible to deliver the Goods.
If we are unable to deliver the Goods to you within 30 days of the expiry of the delivery period of the Goods specified in the Order confirmation, for any reason, we and you are entitled to withdraw from the Contract.