RETURNS AND EXCHANGES

Atelièr Pryimak

This document sets out the conditions for returning and exchanging watches purchased through
the Atelièr Pryimak online shop.
Right of withdrawal
In accordance with applicable European Union legislation, a consumer has the right to withdraw from a distance purchase contract without stating a reason within 14 days of receiving the goods.
To exercise this right, the customer must notify the seller by e-mail
or written notice.

Returned watches must be:
● in their original condition
● showing no signs of use
● in the original packaging
● including all documents and accessories.

The customer is responsible for the costs of returning the goods.
The seller will refund the received funds within 14 days of withdrawal from the contract,
but not before receiving the returned goods or proof of their dispatch.

Exchange of watches

If the watch matches the photographs and description on the product page, but the customer decides it is not suitable, an exchange for a different watch may be requested.
This option applies only to watches marked as IN STOCK.

In the case of an exchange:

● the customer covers shipping costs
● the customer covers any applicable customs duties
● the watch chosen in exchange must be of equal or greater value than the original watch.
Exceptions to returns
Returns and exchanges are not possible for watches made to order or modified according to
the customer's individual requirements.

This applies in particular to:

● individual bespoke projects
● custom-made pieces
● personalised watches
● projects produced on the basis of a pre-order.

Characteristics of vintage watches
Some watches may contain vintage movements or historical components.
These watches may bear natural signs of age consistent with the period of their creation. These characteristics
are not a product defect, but part of the historical and collector value of the timepiece.

With vintage movements it is equally normal that:

● the sound of the movement may be more audible
● accuracy may differ from that of modern quartz or modern mechanical
watches.

Atelièr Pryimak services, tests, and checks the functionality of each watch before dispatch.

Return or exchange procedure

1. Contact customer support
Send an e-mail with your order number and the reason for the return or exchange.
2. Return approval
After assessment we will send you instructions for returning the watch.
3. Dispatch the watch
The watch must be securely packed in its original packaging.
4. Inspection of goods
Upon receipt of the shipment we will inspect the condition of the watch.
5. Refund or exchange

If all conditions are met, we will refund the funds or dispatch a replacement watch as agreed.

Contact details
EVH Ateliér s.r.o.
Atelièr Pryimak
Mrštíkova 399/2a
460 07 Liberec
Czech Republic
phone
+420 608 211 665
e-mail
contact@atelierpryimak.cz

COOKIE POLICY
Atelièr Pryimak
These guidelines explain how the Atelièr Pryimak website uses cookies and
similar technologies.

What cookies are

Cookies are small text files stored on your device when you visit
a website.

These files allow the website to remember certain information about your visit,
such as your preferred language or the contents of your shopping cart.

What cookies we use

On our website we may use the following types of cookies:

Technical (essential) cookies

These cookies are essential for the website to function correctly.
Without them, certain basic features of the site — such as the shopping cart or login — would not be available.

Analytical cookies

These cookies help us understand how visitors use our website.

They allow us, for example, to find out:

● how many people visit our site
● which pages are most visited
● how visitors use the site.

We use this information solely to improve our services.

Marketing cookies

Marketing cookies may be used to display relevant advertisements or to
measure the effectiveness of marketing campaigns.

These cookies may also be set by third parties, such as advertising platforms or
social networks.

How you can manage cookies

You can adjust your cookie settings at any time through your internet
browser settings.

Most browsers allow you to:

● view stored cookies
● delete cookies
● block the storing of cookies.

Please note that restricting certain cookies may affect the functionality of the website.

Contact details

The data controller is:
EVH Ateliér s.r.o.
Atelièr Pryimak
Mrštíkova 399/2a
460 07 Liberec
Czech Republic
e-mail: contact@atelierpryimak.cz
phone: +420 608 211 665

PRIVACY POLICY

Atelièr Pryimak

This Privacy Policy describes how EVH Ateliér s.r.o., operating the
watchmaking atelier Atelièr Pryimak, processes the personal data of its customers and website visitors.

Data controller

The data controller is:
EVH Ateliér s.r.o.
Atelièr Pryimak
Mrštíkova 399/2a
460 07 Liberec
Czech Republic
Company reg. no.: 23272503
e-mail: contact@atelierpryimak.cz
phone: +420 608 211 665
(hereinafter the "Controller")

What data we process

The Controller may process the following personal data:

● first and last name
● billing and delivery address
● telephone number
● e-mail address
● order details
● data required for communication with the customer.
This data is obtained directly from the customer when:
● placing an order
● communicating by e-mail
● communicating by telephone
● using the contact form.

Purpose of processing personal data

We process personal data primarily for the purpose of:

● processing orders
● fulfilling the purchase contract
● issuing accounting documents
● communicating with the customer
● handling complaints
● fulfilling legal obligations.

Legal basis for processing

We process personal data on the basis of:

● performance of a contract
● fulfilment of legal obligations
● the controller's legitimate interests
● the data subject's consent, where applicable.

Data retention period

We retain personal data for the period necessary to fulfil the contract and legal obligations.
Data related to accounting is retained for the period prescribed by Czech law.

Transfer of personal data

Personal data may be transferred only to the extent strictly necessary to third parties, such as:

● shipping companies
● payment service providers
● accounting and tax advisors
● IT service providers.

These parties may use the data only for the purpose of providing services to Atelièr Pryimak.

Rights of the data subject

Under the GDPR, the data subject has the right to:

● request access to their personal data
● request correction of inaccurate data
● request erasure of personal data
● request restriction of processing
● object to processing
● lodge a complaint with a supervisory authority.

The supervisory authority in the Czech Republic is the Office for Personal Data Protection.

Security of personal data

The Controller has implemented technical and organisational measures to protect personal data against loss,
misuse, or unauthorised access.

Contact details

If you have any questions regarding the protection of personal data, you may contact us at:
EVH Ateliér s.r.o.
Atelièr Pryimak
Mrštíkova 399/2a
460 07 Liberec
Czech Republic
e-mail: contact@atelierpryimak.cz
phone: +420 608 211 665

WATCH CHARACTERISTICS

Information for the Customer

Atelièr Pryimak

Atelièr Pryimak watches are not ordinary mass-produced goods. They are created in a small watchmaking
atelier in Liberec, and every piece is the result of individual work by watchmakers and artisan craftspeople.
Our watches frequently combine historical horology with modern handcraft. Many projects
incorporate vintage mechanical movements that have been carefully restored, serviced, and returned to operation.
The uniqueness of each piece

Every Atelièr Pryimak watch is a unique project. During production, techniques such as the following may be employed:

● hand engraving
● enamelling
● restoration work
● modification of vintage movements
● manufacture of individual components.

As a result of handcraft production, individual pieces may differ slightly in fine details. These differences are not
a product defect, but a natural consequence of artisanal work and confirmation of the originality of each piece.

Historical components
Some watches may contain vintage movements or historical components.
These components may bear natural signs of age consistent with the period of their creation. Such
patina is not a product defect, but part of the historical character of the watch.
Accuracy of mechanical watches
Mechanical watches, particularly those containing vintage movements, may exhibit a variation in rate consistent with the nature of a mechanical device.
A minor daily rate deviation is normal in mechanical watches and does not constitute a manufacturing defect.

Accuracy may be affected by factors such as:

● the manner of wearing
● the position of the watch during the day and night
● ambient temperature
● the construction and age of the movement.

Water resistance

Unless explicitly stated otherwise for a specific model, the watch is not intended for contact with
water.
Vintage watches and watches containing historical components are generally not water-resistant.
Contact with water or moisture may cause damage to the movement.

The atelier's philosophy

Every Atelièr Pryimak watch is created as a unique project that unites historical
horology with contemporary handcrafted artistry.

Warranty and Service

Atelièr Pryimak

This warranty and complaints policy governs the procedure for exercising rights arising from defective performance and the warranty conditions for watches purchased from EVH Ateliér s.r.o., operating the watchmaking atelier Atelièr Pryimak.

Warranty period

For watches containing an antique or vintage movement, Atelièr Pryimak provides a warranty of
12 months from the date of receipt.
For watches of the Atelièr Pryimak brand fitted with a modern Swiss movement, we provide an
extended warranty of 24 months from the date of receipt.

What is covered by the warranty

The warranty covers defects caused by a manufacturing fault or material defect that affects the functionality of the watch.
The warranty covers in particular:
● movement faults arising during normal use
● manufacturing defects in material or construction
● technical faults affecting the correct functioning of the watch.

What is not covered by the warranty

The warranty does not cover in particular:

● normal wear and tear resulting from use
● cosmetic changes (scratches, patina)
● wear of the strap, buckle, or other consumable parts
● damage caused by dropping or impact
● damage caused by contact with water or moisture
● damage caused by chemical substances
● damage caused by a magnetic field
● unauthorised interventions or repairs carried out by a third party.

Making a warranty claim

A claim may be submitted by e-mail or in writing.
The customer should provide:
● order number
● description of the problem
● photographs or video of the defect, where applicable.

Claims procedure

1. Contact support
The customer contacts Atelièr Pryimak and describes the problem.
2. Dispatch the watch
Once the claim is approved, the customer sends the watch to the service address.
3. Assessment of the watch
Upon receipt of the shipment we carry out a professional inspection and assessment of the watch's condition.
4. Resolution of the claim
The claim will be resolved within 30 days of receiving the watch at the latest, unless the parties agree otherwise.

Repairs

A standard warranty repair typically takes approximately 1 month.
In some cases, particularly for more complex repairs or when a specific spare part must be manufactured, the repair may take longer.
For vintage watches, the repair period may be extended due to the availability of specific historical components.

Shipping costs

If the claim is valid, Atelièr Pryimak covers the shipping costs associated with sending the watch to us and returning it to the customer.
If the claim is not valid, the customer covers the shipping costs.

Contact details

EVH Ateliér s.r.o.
Atelièr Pryimak
Mrštíkova 399/2a
460 07 Liberec
Czech Republic
phone
+420 608 211 665
e-mail
contact@atelierpryimak.cz

WATCH CARE

Atelièr Pryimak

Congratulations!
You are now the owner of a unique mechanical watch created at Atelièr Pryimak.
To ensure your watch serves you reliably for many years, we recommend following the guidelines below.
Initial start-up
After receiving the watch, we recommend leaving it to rest for several hours at normal room
temperature (approximately 4–5 hours) to stabilise after transit.
Daily winding
Mechanical watches should ideally be wound approximately once a day, at the same time each day.
Turn the crown slowly and smoothly. Stop winding when you feel natural resistance.
Do not overwind the watch, as this may damage the mainspring.
Position during the night
If you do not wear the watch at night, we recommend storing it in a horizontal position with the dial facing up.

Setting the time

When setting the time, always turn the hands in the clockwise direction only.
Turning the hands counter-clockwise may damage certain vintage movements.
"Nail-Set" system
On some vintage models of the "Nail-Set" type, the time is set using a small push-piece.

In that case:

1. do not pull out the crown
2. press the small button on the case
3. set the time by turning the crown.

Always set the hands in the clockwise direction.

Protecting the watch

For long watch life we recommend:

● protecting the watch from impacts and drops
● avoiding strong vibrations and shocks
● protecting the watch from magnetic fields
● not exposing the watch to moisture or water (unless marked as water-resistant)
● avoiding contact with chemical substances
● not exposing the watch to sudden temperature changes.

Watch servicing

Like any mechanical device, mechanical watches require regular maintenance.
We recommend having the watch professionally serviced approximately every 3–5 years to maintain correct movement function.
Should you have any questions or require servicing, please do not hesitate to contact us.

Contact details

Atelièr Pryimak
Mrštíkova 399/2a
460 07 Liberec
Czech Republic
phone
+420 608 211 665
e-mail
contact@atelierpryimak.cz

TERMS AND CONDITIONS

EVH Ateliér s.r.o. (Atelièr Pryimak)

1. Introductory provisions
These Terms and Conditions ("Terms") of EVH Ateliér s.r.o., company reg. no.: 23272503,
registered address Tatranská 860/7, 460 07 Liberec, Czech Republic (hereinafter the "Seller"), govern,
in accordance with Section 1751 of Act No. 89/2012 Coll., the Civil Code, the mutual rights and obligations
of the contracting parties arising in connection with a purchase contract concluded between the Seller and
the buyer (hereinafter the "Buyer").
These Terms apply to purchases made through the Seller's online shop operated at:
www.atelierpryimak.cz
The Buyer may be a natural or legal person. A consumer is a Buyer who is a natural person and who, when concluding the contract, is not acting within the scope of their business activity.
The purchase contract and these Terms are drawn up in the Czech language.
The Seller reserves the right to amend or supplement these Terms as appropriate. This does not affect rights and obligations arising during the period of validity of the previous version.

2. Conclusion of the purchase contract

The presentation of goods in the online shop is for informational purposes only and does not constitute a binding offer to conclude a contract.
An order placed by the Buyer through the e-shop constitutes a proposal to conclude a purchase contract.
The purchase contract is formed upon confirmation of the order by the Seller, typically
by e-mail.
The Seller reserves the right to refuse an order, in particular in cases where:
● an obvious error occurred in the price or product description
● the goods are no longer available
● the Buyer has previously breached their obligations to the Seller.

3. Types of sale and order fulfilment

The Seller offers in particular the following forms of sale:
Ready-to-ship watches
The Buyer pays 100% of the purchase price and the watch is then dispatched or handed over.
Bespoke manufacture
The Buyer pays a deposit of 30% of the total price. Upon completion of the project, the Seller issues a final invoice for the remaining balance.
Project pre-order
For certain projects, 100% advance payment may be required. The project completion date is always stated in the product description.
In individual cases, the parties may agree on a 30% deposit and the balance payable upon project completion.

4. Payment conditions

Prices are quoted in Czech crowns (CZK). The Seller is not a VAT payer.
Payments are made by bank transfer to the account:
228722878 / 5500
Raiffeisenbank
Upon completion of a bespoke project, the Seller issues a final invoice for the price balance.
The Buyer is required to pay the balance within 30 days of the issue of the final invoice.
If the Buyer fails to pay the balance within this period, this is considered a material breach of contract.
In that case:
● the Seller is entitled to withdraw from the contract
● the paid deposit of 30% is forfeited in favour of the Seller as a contractual penalty and compensation for costs associated with the project
● the Seller is entitled to offer or sell the watch to another customer.

5. Delivery timescales

The delivery date is stated on the specific product page or in the order confirmation.
For bespoke manufacture, the delivery date may be reasonably extended, in particular due to:
● handcraft production
● restoration work
● the technical complexity of the project
● the availability of historical components
● suppliers' lead times.
The Buyer acknowledges that the majority of Atelièr Pryimak projects are realised through handcraft production and restoration processes.


6. Delivery and shipping

The Seller delivers goods primarily to:
● the Czech Republic
● Slovakia
● countries of the European Union
Delivery to other countries is available by individual arrangement.
The risk of damage to the goods passes to the Buyer at the moment of receipt.
The Buyer is required to inspect the condition of the shipment upon receipt and to report any damage to the carrier without delay.

7. Consumer's right of withdrawal

A consumer has the right to withdraw from a distance contract within 14 days of receiving the goods without stating a reason.
This right does not apply to goods manufactured to order or modified according to the Buyer's individual requirements.
In the event of withdrawal, the Buyer bears the costs of returning the goods.
The Seller will refund the received funds to the Buyer no later than 14 days from withdrawal,
but not before receiving the returned goods.

8. Warranty and complaints

For watches with a vintage movement, the Seller provides a 12-month warranty.
For watches with a modern Swiss movement, the Seller provides a 24-month warranty.
The warranty covers defects arising during normal use.
The warranty does not cover in particular:
● damage caused by water or moisture
● mechanical damage (dropping, impact)
● chemical damage
● unauthorised interventions
● normal wear and tear.

9. Characteristics of vintage watches

The Buyer acknowledges that some watches may contain vintage movements and components.
With vintage watches it is normal that:
● the sound of the movement may be more audible
● accuracy may differ from that of modern quartz or modern mechanical watches
● the engineering design reflects the period in which the movement was made.
The Seller services, tests, and regulates each watch before dispatch.

10. Authenticity of historical components

The Seller guarantees the authenticity of vintage movements and components on the basis of the long-standing experience and professional practice of Atelièr Pryimak.
The atelier does not as a rule issue formal expert certificates from third parties.
Upon request, the Seller may provide photographic documentation of the movement or components used.

11. Out-of-court dispute resolution

The Czech Trade Inspection Authority is competent for out-of-court resolution of consumer disputes.

12. Personal data protection

The Seller processes the Buyer's personal data in accordance with Czech law
and the GDPR.
Details are set out in the separate document Privacy Policy.

13. Contact details

EVH Ateliér s.r.o.
Tatranská 860/7
460 07 Liberec
Czech Republic
Company reg. no.: 23272503
e-mail: contact@atelierpryimak.cz
phone: +420 608 211 665
web:
www.atelierpryimak.cz
These Terms and Conditions take effect on 4 March 2026.